Before getting into white label chatbot for customer support let’s first understand the basics of white label chatbot.
What is white label Chatbot?
A white label chatbot is artificial intelligence (AI) based software that can converse with your customers on your behalf. It is a customer service solution that can be branded with your company’s logo and name. White label chatbots are trained to understand the customer’s queries and provide accurate answers.
Why do you need a white-label Chatbot?
In today’s fast-paced world, customers expect quick responses to their queries. They do not have the time or patience to wait for a human customer service representative to get back to them. This is where a white label chatbot can help. It can provide instant responses to your customers, 24 hours a day, 7 days a week.
How can a white label chatbot benefit your business?
There are many ways in which a white label chatbot can benefit your business. Some of the key benefits are:
1. Increased sales:
A chatbot can help to increase sales by up to 30%. This is because it can provide instant answers to customer queries, which leads to fewer abandoned carts.
2. Improved customer satisfaction:
A chatbot can help improve customer satisfaction levels by providing quick and accurate responses to their queries. This will lead to more repeat customers and positive word-of-mouth marketing for your business.
3. Reduced customer support costs:
A chatbot can help reduce customer support costs by up to 80%. This is because it can handle a large number of queries simultaneously.
4. Increased leads and conversions:
A chatbot can help increase leads and conversions by engaging with potential customers on your behalf. It can answer their queries and guide them through the sales process.
5. Improved brand awareness and reputation:
A chatbot can help improve your brand’s awareness and reputation by providing a positive customer experience. This will lead to more people recommending your business to others.
What features should you look for in a white label chatbot?
When choosing a white label chatbot for your business, there are certain features you should look for:
1. Natural language processing (NLP):
This is a technology that allows the chatbot to understand human language. It is essential for providing accurate responses to customer queries.
2. Machine learning (ML):
This is a technology that allows the chatbot to learn and improve over time. It is essential for providing accurate and personalized responses to customers.
3. Integration with popular messaging platforms:
The chatbot should be able to integrate with popular messaging platforms such as Facebook Messenger, WhatsApp, and WeChat. This will allow you to reach a larger audience.
4. Ability to handle multiple languages:
The chatbot should be able to handle multiple languages so that it can reach a global audience.
5. Customisation options:
The chatbot should come with customization options so that you can brand it with your company’s logo and name.
6. Affordable pricing:
The chatbot should be affordable so that it does not strain your budget.
What are the different types of white-label chatbots?
There are two main types of white label chatbots: rule-based and AI-based.
1. Rule-based chatbots:
These chatbots follow a set of rules to provide responses to customer queries. They are not as accurate as AI-based chatbots but they are much easier to set up and use.
2. AI-based chatbots:
These chatbots use artificial intelligence (AI) to understand customer queries and provide accurate responses. They are more accurate than rule-based chatbots but they are more expensive and require more technical expertise to set up and use.
How much does a white label chatbot cost?
The cost of a white label chatbot depends on the features it offers and the type of chatbot you choose. Rule-based chatbots are generally cheaper than AI-based chatbots. You can expect to pay anywhere from $50 to $5000 for a white label chatbot.
How While Label Chatbot work?
A white label chatbot marketing automation provides security and credibility to customer support services. It is a ready-made solution that you can use to create your own chatbot without having to code it from scratch. There are many benefits of using a white label chatbot, including increased sales, improved customer satisfaction, reduced customer support costs, increased leads and conversions, and improved brand awareness and reputation.
When choosing a white label chatbot, there are certain features you should look for, such as natural language processing (NLP), machine learning (ML), integration with popular messaging platforms, ability to handle multiple languages, customization options, and affordable pricing. There are two main types of white label chatbots: rule-based and AI-based. Rule-based chatbots are generally cheaper than AI-based chatbots but they are not as accurate. AI-based chatbots are more accurate but they are more expensive and require more technical expertise to set up and use.
Are White label Chatbots Expensive?
The cost of a white label chatbot depends on the features it offers and the type of chatbot you choose. You can expect to pay anywhere from $50 to $5000 for a white label chatbot.
Conclusion
A white label chatbot is software that you can brand with your own logo and name. It is a ready-made solution that you can use to create your own chatbot without having to code it from scratch. There are many benefits of using a white label chatbot, including increased sales, improved customer satisfaction, reduced customer support costs, increased leads and conversions, and improved brand awareness and reputation. When choosing a white label chatbot, there are certain features you should look for, such as natural language processing (NLP), machine learning (ML), integration with popular messaging platforms, ability to handle multiple languages, customization options, and affordable pricing. You can expect to pay anywhere from $50 to $5000 for a white label chatbot.
